6.1 Under certain conditions, (e.g. customer error when making order, incorrect card delivered) or any error in the ordering process, Refunds/Returns/Replacements are available for purchases in our online store. Please contact us to determine the eligibility for refunds and returns. Refunds are only processed after we are in receipt of an unused item. This process can take up to 24 hours after the sale.
6.2 Due to the nature of the product (digital download), refunds cannot be given immediately, a time period of 24 hours is applied to insure that the item has not been redeemed by the previous customer. Refunds can take from 5-7 working days to show up in your account.
6.3 Replacement cards will be given to the equivalent value of the card initially purchased.
6.4 Returns will be accepted provided the product is in its unused condition and can be sold on. Being a digital product, a return will be investigated to insure the product code has not been redeemed. Unused products will be issued a full refund.
6.5 You acknowledge that if there are any account issues, the customer will be given the details of the appropriate service to contact. This will need to done by the customer themselves, and not by our customer support agent..
6.6 We are funds can only be authorised up to 30 days after purchase.
7.1 Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we cannot ensure the security of any information which you transmit to us. Therefore any information which you give to us is transmitted at your own risk. Any photo identification such as scans of a Passport, Driving licence, or any other ID cards will be deleted immediately from our system once the customer has been verified.
7.2 Payments will be taken via a third party. PayPal & Skrill is encrypted with 128 bit SSL security. If you have any queries about security issues whilst making payments, please contact us at [email protected].
7.3 Once you are a verified customer, any digital product purchased will be instantly emailed to your registered PayPal email address upon receiving payment. We reserve the right to limit the number of products and purchased made by any verified customer if we feel the need to.
7.4 It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Our verification process enables us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
8.2 9McShop may disclose your personal information to third parties to complete a transaction on your behalf or provide you with a service that you have requested. For example, payments on the Website are processed by a third party contractor.(i.e Pay Pal).
9. Disclaimer and limitation of liability
9.1 To the extent permitted by law, we exclude all liability arising from or relating to your use of this website including the online purchase of our products, as set out in our Legal Disclaimer.
9.2 We do not warrant that the details on this website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction which you reside (if that jurisdiction is outside of the 9McShop) and, if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website.
10. Changes to these terms and conditions
We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amende